Dungeon Siege: Legends of Aranna Trial Version Readme October 2003 &copy; 2003 Gas Powered Games Corp. All Rights Dungeon Siege: Legends of Aranna Trial Version Readme October 2003 &copy; 2003 Gas Powered Games Corp. All Rights Reserved. Gas Powered Games and Dungeon Siege are the exclusive trademarks of Gas Powered Games Corp. &copy; 2003 Microsoft Corporation and Mad Doc Software, LLC. All rights reserved. Welcome to Dungeon Siege: Legends of Aranna Demo! Thank you for downloading Dungeon Siege&reg;: Legends of Aranna? from Mad Doc Software, Gas Powered Games, and Microsoft. This Readme file contains the most recent information concerning the game. Contents A. What?s New in Dungeon Siege: Legends of Aranna B. Known Issues C. Setup Issues D. Manual Additions and Revisions E. Game Performance Issues F. Gameplay and Multiplayer Issues G. Configuration Issues H. 3-D Card Issues I. 3-D Card Drivers and Manufacturers J. Connectivity Issues K. Microsoft Product Support Services A. What?s New in Dungeon Siege: Legends of Aranna Dungeon Siege: Legends of Aranna provides a whole new world to explore and a whole new adventure to experience. New Features of the full version · 20+ hours of gameplay in an all-new world. · New story and quests. · Over 70 completely new monsters. · Over 50 new spells. · Backpacks for more loot capacity. · Improved AI behavior of party. · New pack animal, for those players who are more aggressively minded. · Item sets and imbued items. · New loot. · Half Giant character. · Better spell management. · Improved shop interface. B. Known Issues Corrupted Files Errors While playing the Dungeon Siege: Legends of Aranna, you may receive a fatal error similar to the following: ==A fatal error has occurred and the app must be shut down. Decoding error! Compressed data is either corrupt or unreadable, possibly due to hardware failure. Try replacing or repairing the resource file (reinstall?) To fix this problem. File on disk: '' Internal info: resource = offset = <0x00000000> size = crc = <0x00000000> last error = <0x00000000> ==This error denotes that the game is having trouble reading from one of its files. This corruption can occur in multiple places: 1. In memory. 2. While the data is being read from the hard disk. 3. In the data files (.dsres) on the hard disk. To test the files on the disk, add the following to the command line of your Dungeon Siege shortcut: "verifydata=true" (without the quotes). NOTE: This ONLY TESTS the integrity of the files, it is NOT A FIX. The test takes a few minutes and will tell you if you have any corrupted files (remember to remove the verifydata option from your shortcut after running the test). If you DO have corrupt files, please see the following Microsoft Knowledge Base article for further information on uninstalling/reinstalling the game: http://support.microsoft.com/?kb=321083. If NO corrupted files are found using the verifydata=true test, the corruption is occurring in memory or while the data is being read from the hard disk. Dungeon Siege uses your computer's hardware to its fullest potential, and is therefore sensitive to over clocked, tweaked, modified, or faulty hardware. Because of this, Dungeon Siege may appear to be the only application which fails. Imbued Items May Show Up in Inventory as Large Potions To revert the graphics to normal, save the game and reload it. This should revert things to their proper appearance. C. Setup Issues Known issues regarding the installation of the game are listed in this section. For assistance with top setup issues, visit http://support.microsoft.com/?pr=gmssetup. Issues on Over-Clocked or ?Tweaked? Systems Dungeon Siege may experience problems running on systems that are over clocked or somehow adjusted beyond the manufacturer?s setting. These issues result from the unstable operating condition and are not supported by Microsoft Support. Dungeon Siege Setup Reports Pentium III-M 1GHz and K6-2 350 Through K6-3 550 Processors as Below Minimum Configuration During Setup, if your computer?s processor is above 333MHz and you receive the message ?Dungeon Siege requires a 333MHz or higher processor. Setup has not detected the required minimum processor, but will continue?, click OK to continue. Setup does not detect Speed Step technology (which allows your processor to run at lower power when the processing load is low) but Dungeon Siege will perform normally after installation. Game Fails to Run after Restarting an Incomplete Setup If you interrupt Setup while it is installing files, then return to the Setup menu and rerun Setup again to completion, Dungeon Siege may not start. To resolve this issue, exit Setup completely and rerun Setup from the beginning. Game Fails to Run after Second Install If you reinstall on top of a new installation, the executable file may be corrupted and will prevent Dungeon Siege from starting. To resolve this issue, copy your saved game files to a safe location and uninstall Dungeon Siege, restart the computer, and then reinstall Dungeon Siege. Game Fails to Run after Corrupted DirectX Install We have seen at least one instance of a corrupted DirectX installation making Dungeon Siege crash or behave strangely. It's possible to verify the integrity of the DirectX files on the hard drive by executing the dxdiag utility. To do this: 1. Click Start and then click Run. 2. Type dxdiag and then click OK. 3. Click the Help button when dxdiag comes up for more information on how to diagnose problems with the DirectX installation. To resolve this issue, reinstall DirectX 8.1a to resolve any corruption issues dxdiag finds. The DirectX install is available on the Dungeon Siege CD Disc 1 and may be executed by navigating to the DIRECTX directory and running the DXSETUP.EXE file found there. Game Available to All Users in Windows XP Whether or not Install for all users is selected during Setup, all users will have access to the game after Setup. There is no resolution for this issue at the time of the Dungeon Siege release; however, please check http://www.dungeonsiege.com for current game information and the latest updates. Dungeon Siege Program File is Corrupted by Power Failure during AutoUpdate If your computer experiences a power failure while you?re installing a ZoneMatch AutoUpdate, that failure may corrupt the Dungeon Siege program file. To resolve this issue, reinstall Dungeon Siege and then reinstall the AutoUpdate file. Dungeon Siege Requires at Least 200 MB of Swap File to Run. Dungeon Siege requires the Windows swap file to run. If the available memory and swap file size is less than 200 MB you may encounter an error message at startup or ?low virtual memory? errors during gameplay. To resolve this issue, increase the swap file size or free drive space on the drive that contains the swap file. D. Manual Additions and Revisions The basic mouse-click commands in Dungeon Siege are set to left-click by default. Advanced commands are set to right-click by default. However, you can perform some commands by either right- or left-clicking. The following table lists these commands. CategoryActionCommand SELECTIONSelect a characterLeft-click the character in the world or left-click the Character Portrait. Select a group of charactersLeft-click the ground and hold, and then drag a box around the characters. Add or remove characters from a groupCTRL + left-click the characters in the world or left-click the Character Portraits. Select multiple itemsLeft-click the ground and hold, and then drag a box around the items. INTERACTION WITH NPCsTalk with a non-player character (NPC)Left- or right-click the character in the world. MOVE ORDERSMove a character or move characters in formationLeft-click valid ground. Guard a party memberPress G while the pointer is hovering over a friendly character. FORMATIONSDisplay the Formation IndicatorRight-click valid ground and hold. Change formationsHold the right mouse button down and left-click. Expand or contract formationsHold the right mouse button and rotate the mouse wheel. Rotate a formationHold the right mouse button down and move the mouse left or right. Set a formation or move in formationHold the right mouse button down, select any of the formation commands, and then release. MOVING ITEMSOpen inventoryLeft-click a Character Portrait. Pick up an item and attach it to the pointerRight-click the item. Walk over, pick up an item, and add it to a character?s inventoryLeft-click the item. Pick up multiple itemsWith multiple items selected, left-click one of the selected items. Move items in the inventoryLeft-click and drag / left-click (release). Buy or sell itemsLeft-click and drag / left-click (release) / CTRL+left-click (quick buy and sell). Equip items in the inventoryLeft-click and drag / Right-click (Quick equip). Drop an itemLeft-click and drag / CTRL+left-click. COMBAT/SPELLSAttack (moving normally)Left-click an enemy. Attack (restricting movement)Right-click an enemy. Cast an offensive spellLeft-click / right-click an enemy. Cast a defensive spellRight-click a friendly character in the world or a friendly Character Portrait. Cast a summoning spell Right-click valid ground. MULTIPLAYER ONLYGuard another playerLeft-click a friendly Character Portrait or press G while the pointer is hovering over a friendly character in the world. Cast a beneficial spell on another playerRight-click a friendly character in the world or right-click the Character Portrait. Hotkey Typo in Dungeon Siege Manual The back cover of the original Dungeon Siege manual (on Disc 1 at ManualsDSMANUAL.PDF) erroneously lists N as the View/Hide Field Commands hotkey. The correct key is F. Multimedia Keyboards and Function Keys Some multimedia keyboards override the Dungeon Siege hotkeys. If you are using a multimedia keyboard and the F1 through F12 keys are not working, press the F Lock key (to the right of the function keys) to turn off the keyboard?s default mapping. This will allow the Dungeon Siege hotkey mappings to work. E. Game Performance Issues Known issues regarding the performance or speed of the game are listed in this section. For assistance with top performance issues, visit http://support.microsoft.com/?pr=gmsperf. Game Slows Down When Many Characters Are Onscreen If the game seems to slow down when many characters are onscreen, try the following: 1. Click Game Options. 2. Click Video. 3. In the Shadows list, select Simple or Party Complex. Selecting Party Complex means that only party members will cast complex shadows. Selecting All Complex means that all creatures and characters will cast complex shadows, which may slow game performance. ?Raise App Priority? In the Options/Game menu, there is an option called Raise App Priority. Raising the application priority commands Windows to give Dungeon Siege more attention than other applications running on the system. This may smooth out the frame rate if many applications are running in the background, but it can also 'starve' applications of processor time (such as Internet Connection Sharing and some keyboard drivers). If you see any unexpected behavior after enabling this feature, try turning it off. F. Gameplay and Multiplayer Issues Known issues about game play, the user interface, and multiplayer are listed in this section. Multiplayer Difficulty Due to ZoneAlarm If you have difficulty connecting to multiplayer games due to ZoneAlarm, make the following changes to your ZoneAlarm settings: 1. Give Dungeon Siege server permissions (regardless of whether you are hosting or not). 2. Set the overall security setting to "Medium" or lower. Location of Save Games By default, Dungeon Siege stores save game information and screenshots in My DocumentsDungeon Siege. This can be changed using the user_path= command-line option. By default, Dungeon Siege: Legends of Aranna stores save game information and screenshots in My DocumentsDungeon Siege LOA. Power Loss While Saving Game Results in Corrupted File If your computer loses power while you?re saving a game, the save game file may become corrupted. To restore your game: 1. Restart Dungeon Siege. 2. Click Single Player. 3. Click Load Game. 4. Delete the most recently saved game. 5. Load Auto-save or any other saved game. Power Loss While Auto-Saving in Multiplayer Game Results in Corrupted File Certain actions in the game force the character attributes to be saved (for example, when you trade items between characters). If your computer loses power while saving a multiplayer game, the game file may become corrupted. This can also occur during power-save mode if you have your screen saver selected to power down your computer. To resolve this issue: 1. Exit Dungeon Siege. 2. Navigate to My DocumentsDungeon SiegeSave. 3. Find the file with an extension ".dsparty.bak". This is the back-up to your multiplayer game. 4. Edit the name of the file to remove the ".bak" only. 5. Restart Dungeon Siege. Only Four Players Should Join a Game Hosted via a 56k Modem Only four players in total should be in a game that is hosted by a computer that connects via a 56k modem (one host and three guests). To start a multiplayer game with more than four players, it is highly recommended that the host connect through a broadband connection (DSL or cable) or a LAN. Users Should Not Unpause a Game While Synching During a multiplayer game, if the network delay icon appears on the host?s screen, the client machines are synchronizing data with the host machine. Players should not unpause the game while syncing is in progress. Number of Chat Rooms is Limited A person may only create one chat room at a time in ZoneMatch. Limitations on Follow Command You can?t issue the Follow command to a single character in a party. All party members act according to the current Follow command (applies to Single Player only). You can, however, disable Follow mode and issue individual Guard commands to party members. Items Dropped Have Limited Time Most items dropped in the world expire and disappear after 10 minutes. Host Should Not Change Display Resolution If the host changes the display resolution during a multiplayer game, the game must reload all of the textures from the hard drive. The game pauses during this process and does not display any messages. It is possible that the host's computer can take too long to load the textures and that clients will disconnect due to a network time out. DirectPlay Fails with Auto-Configured IP Addresses in Windows Me, Windows 2000, or Windows XP DirectPlay will fail to host or join games on a computer that becomes a member of a network using the ?Auto-configuration IP Address? feature of Windows Me, Windows 2000, or Windows XP. To resolve this issue, manually configure the IP addresses of the machines on the network. The following Microsoft Knowledge Base articles may help: 1. How to Troubleshoot TCP/IP Connectivity with Windows XP (Q314067) http://support.microsoft.com/?kbid=314067 2. Troubleshooting Home Networking in Windows XP (Q308007) http://support.microsoft.com/?kbid=308007 3. How to Change the IP Address of a Network Adapter in Windows 2000 (Q308199) http://support.microsoft.com/?kbid=308199 4. How to Diagnose and Test TCP/IP or NetBIOS Network Connections in Windows 2000 (Q300986) http://support.microsoft.com/?kbid=300986 If you speak to a Product Support engineer, they may ask you to add one or more of the following commands to the Target field command line. CommandResult nosound=trueTurns off all sounds including music. Nointro=trueDisables the Microsoft and GPG logo movies. Fullscreen=falseForces the application to run in windowed mode. Height=xxxxForces the game to run at xxxx resolution height. Width=xxxxForces the game to run at xxxx resolution width. Bpp=xxForces the game to run in a specific color depth. 16 and 32 are the parameters. Verifydata=trueInstructs Dungeon Siege to verify the integrity of its executable and resource data when it starts up. This will take time to run and will show a dialog box after verification of each file. If the test indicates that a file is corrupted, try reinstalling the game. Note: Turn this option off after using it. Vsync=falseDisables video vsync if it is supported, which can increase the frame rate. Bltonly=trueForces blt mode instead of flip (to work around nVidia blinking problem with older drivers). Aa_screenshots=trueUses anti-aliasing when rendering a screen shot (may crash system with older drivers). This feature is off by default. Nospacecheck=trueSkips the free disk space and available memory checks on startup. Simplerender=trueForces simple rendering mode. This disables multitexturing and is necessary to eliminate rendering problems for some video card/driver combinations. Asynccursor=falseDisables the asynchronous cursor. This will increase the frame rate but will slow mouse response time. Turtle=trueEnables auto-disconnect from a multiplayer session when a machine times out (i.e., is not heard from for a long time). This feature is on by default. Setting turtle=false will turn off auto-disconnection. Changing this option is not recommended. Some Functions Are Not Assigned to Hotkeys The following functions do not have default hotkeys assigned to them. You can assign hotkeys to these functions by clicking the Options button (on the Main menu), choosing the Input tab, and then clicking the Hotkeys button. · Cycle Active Spell 1 · Cycle Active Spell 2 · Move · Close Dialogs In addition, all of the mouse functions are not labeled as "mouse button 1" or "mouse button 2," even though they are assigned as such. G. Configuration Issues Any known hardware and operating system configuration issues (except 3-D card and connectivity issues) are listed in this section. 3-D card and connectivity issues are listed later in this Readme file. For assistance with top sound issues, visit http://support.microsoft.com/?pr=gmssound. Dungeon Siege Video Config (DSVC) Tool Does Not Work for DSLOA The DSVC tool allows you to change the video driver to enable or disable Hardware Transform and Lighting (TnL), and to change display resolutions, shadows, and filtering. Running the DSVC tool from the Program Menu shortcut will affect only the settings for Dungeon Siege, but will not change the settings of Dungeon Siege: Legends of Aranna. To enable Video Hardware Transform and Lighting (TnL): 1. Open the My Documents folder on your computer. 2. Open the Dungeon Siege LOA folder. 3. Open the DungeonSiege.ini file. 4. Locate the "driver_description = " line and change it to: driver_description = Primary Display Driver - Hardware TnL 5. Save and close the DungeonSiege.ini file. To disable Video Hardware Transform and Lighting (TnL): · Repeat the steps above, but change the "driver_description = " line to: driver_description = Primary Display Driver - Hardware To change the settings for the Resolution, Shadows, and Filtering: · Start Dungeon Siege: Legends of Aranna, click the Options button, and change the desired setting. Creative SB Live! Sound Card Issues You may find that you cannot enable EAX even though you have the latest drivers installed. To resolve this issue, uninstall the drivers, install the Liveware! Software from Creative Labs, and then reinstall the latest drivers. You must install the new drivers after you install Liveware! Logitech Mouse Wheel Does Not Allow You to Zoom in Game You may find that scrolling the mouse wheel on a Logitech mouse does not allow you to zoom. To resolve this issue, perform the following steps: 1. Update the driver for your mouse from http://www.logitech.com. 2. After updating the driver, restart your computer. 3. Once back in Windows, right click on the Logitech mouse icon in the taskbar and select Properties. 4. Click the Buttons tab. 5. Make sure WebWheel is selected in the #2 Option. 6. Under the Scroller section, select Use MSOffice Compatibility Scroll Only and Scroll in Active Window Only. Multiple Monitors On a multiple monitor system, it is recommended that you run Dungeon Siege on the primary display. Nvidia nForce Audio Card Issues If you have an nVidia nForce audio card, sounds may loop when you launch or play Dungeon Siege. To resolve this issue, download and install the latest audio drivers from nVidia, or lower the hardware acceleration for your audio device through the Windows Multimedia Properties located in the Control Panel. Windows XP with Service Pack 1 Issues If you are playing on a machine with Windows XP and Service Pack 1, and you have an ATI Radeon 8500, Mobile Radeon 9000, or Nvidia GeForce2 MX/MX400 graphics card, toggling in and out of the game will cause the screen to go blank (white). To avoid this issue, don't press ALT+TAB, or run the game in a window (as opposed to full screen) by adding "fullscreen=false" (without the quotes) to the command line of your Dungeon Siege shortcut. Windows XP Upgrade from Windows 9x Issues If you upgrade from Windows 9x to Windows XP or Windows XP Pro after installing DSLOA, the game may not run correctly until you upgrade to DirectX 9.0 and check your video card for the latest drivers. Windows XP and Windows 2000 Issues If you are playing on a machine with Windows XP or Windows 2000, and you lock your computer (by pressing CTRL+ALT+DELETE and then clicking the Lock button), the game display will become corrupted. There is currently no known solution, please avoid locking your computer. Windows 2000 Stability Issues Stability issues may arise when you run multimedia applications at full screen in Windows 2000. To resolve this issue, download and install the latest certified drivers for your video card. Windows 2000 Service Pack If you are experiencing problems on a Windows 2000 machine and you?ve already updated your video drivers, download and install the Windows 2000 Service Pack version 2 or later. Restoring Default Settings Doesn?t Always Work on Minimum Configuration Machines Some options do not restore correctly on machines with the minimum configuration when you click Default. This is a known issue for which there is no resolution at this time; however, please check http://www.dungeonsiege.com for current game information and the latest updates. No Sound Selection Requires Manual Restoration of Sound If you?re experiencing problems with sound, you can shut off sounds from outside the game through the Dungeon Siege No Sound option in the Start menu. Once you do this, however, sound is off permanently until you turn it back on inside the game. To turn sounds on in the game: 1. Click the Options button. 2. Click the Audio tab. 3. Click the Sound button (it should now read ON). H. 3-D Graphics Card Issues Any known 3-D graphics hardware configuration issues are listed in this section. For assistance with top video issues, visit http://support.microsoft.com/?pr=gmsvideo. 3-D Acceleration Not Available When you attempt to enable 3-D acceleration in Dungeon Siege, you may receive the following error: ?Dungeon Siege cannot work properly with your computer's 3-D acceleration hardware. Please consult your documentation for help.? This may happen if your video drivers, hardware, or operating system do not support Direct3D. To determine whether Direct3D is available: 1. Click Start and then click Run. 2. Type dxdiag and then click OK. 3. Click the Display tab. If Direct3D Acceleration is Not Available, then you may be able to resolve this problem by closing NetMeeting (if running), installing newer video drivers, updating your video hardware, raising video hardware acceleration, reinstalling DirectX, or using a different operating system. If Direct3D Acceleration is set to Disabled, then click the Enable button to make it available for this game. Specific 3-D Graphic Accelerator Issues There are a number of known issues for 3-D graphics accelerators. If a problem affects all or most cards of a particular chipset, the chipset is listed below. If the issue only affects specific cards of a chipset, then the card name and chipset are listed. It is usually a good practice to install the latest certified drivers for all of your hardware (unless otherwise noted below). All video cards running in 32-bit mode: Effects like smoke and waterfall mist may appear too dark when viewed from a distance. Drivers available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from the appropriate manufacturer. Latest nVidia drivers on some nVidia 3-D cards: Screen does not refresh properly after Alt-Tabbing out and into the game, and causes the mouse cursor to leave trails all over the screen. There is currently no known fix, but upcoming drivers from nVidia should fix the problem. · 3DFx Velocity 100: The character shadows are corrupted when complex shadows are turned on. To resolve this issue, turn off complex shadows in the Options/Video menu or download and install the latest drivers from http://www.voodoofiles.com. · 3DFx Voodoo 2: The gamma adjustment slider is not working and there are slight texture corruptions. To resolve this issue, download and install the latest drivers from http://www.voodoofiles.com. · 3DFx Voodoo 3: o The shadow graphics are corrupted. To resolve this issue, turn off complex shadows in the Options/Video menu or download and install the latest retail drivers from http://www.voodoofiles.com. o When running the game in full screen there are two black flashes that occur during the "preparing world" screen. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from http://www.voodoofiles.com. o The mouse pointer does not appear in the game. To resolve this issue, download and install the latest retail drivers from http://www.voodoofiles.com. o The effects for the Charmed spell do not render correctly. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. Download and install the latest drivers from http://www.voodoofiles.com. o The lava appears as a grid instead of smooth. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve these issues, download and install the latest drivers from http://www.voodoofiles.com. · 3DFx Voodoo 3 3000: The lava polygon texturing is corrupted or appears blocky. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from http://www.voodoofiles.com. · 3DFx Voodoo 5 5500 In Windows XP: Waterfalls, lava rocks, and fog have graphics corruption. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. The 1.04.00 driver from 3Dfx works the best. To resolve this issue, download and install the 1. 04.00 driver from www.voodoofiles.com. · Aopen PA3000: When attempting to launch Dungeon Siege, the game stops responding. To resolve this issue, download and install the latest drivers from Aopen. · ASUS V-2470 (Intel i740): The screen is black when using retail drivers for this video card. Dungeon Siege may stop responding if you toggle (ALT+TAB) out of the game and then toggle back. The drivers available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from Intel. · ASUS V-3800 Ultra: The game will not launch in Windows 2000. A fatal exception error is generated. To resolve this issue, download and install the latest retail drivers from ASUS and nVidia. · ASUS V-7100 Geforce2 MX: Game crashes in the ?Halls of the Lost?. There is currently no known solution to this problem. Please update to the latest video drivers to attempt to resolve this problem. · ASUS V-7700 Geforce2: Slight in-game corruption relating to shadowing effects occurs. To resolve this issue, download and install the latest retail drivers from ASUS or turn off complex shadows in the Options/Video menu. · ATI RADEON 8500: Corrupt cinematic and in game textures may occur due to improper blending effects. To resolve this issue, download and install the latest retail drivers from ATI and turn off the SmoothVision feature. To turn off SmoothVision: 1. Click Start, then Settings, and then Control Panel. 2. In Control Panel, click Display. 3. Click the Settings tab. 4. Click Advanced. 5. Click the Direct3D tab. 6. Click SmoothVision and change the Anti-aliasing option to Application preference or Always off. · ATI RADEON 8500: Corrupt textures may appear when viewing the MegaMap. To resolve this issue, download and install the latest retail drivers from ATI. · ATI RADEON 8500: In some cases, toggling in and out of the game will cause the screen to go blank (white). There is currently no known solution, please avoid pressing ALT+TAB when playing Dungeon Siege or Dungeon Siege: Legends of Aranna. · ATI RADEON VE: Waterfall effects do not work. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from ATI. · Creative 3D Blaster Riva TnT 2 Ultra: A fatal error occurs and the game will not start. To resolve this issue, download and install the latest drivers from Creative Labs. · Creative Blaster Riva TNT: The main menu Option backgrounds become invisible. To resolve this issue, download and install the latest retail drivers from Creative Labs. · Diamond Monster Fusion: o Trees do not fade away when you run up to them. To resolve this issue, download and install the latest reference drivers from S3. O The game loads slowly and a black screen is rendered (you can hear the game music in the back ground). By pressing ALT+TAB to leave Dungeon Siege and then ALT+TAB to return, the game appears correctly and you can enter the game world. To resolve this issue, download and install the latest reference drivers from S3. O The gamma correction slider doesn?t work. The MegaMap is black. There is a corrupted font in the Options menu. You can?t select complex shadows. The water effects are not correct. The drivers that were available at the time of the Dungeon Siege release resolved all but the water problems. To resolve the water issue, download and install the latest reference drivers from S3. · Diamond Speedstar A90: Graphics on the Hero are corrupted if 32 bit display settings are chosen. To resolve this issue, set the filtering to bilinear in the Display settings. · Diamond Stealth II G460: The game stops responding when you use ALT+TAB to switch to a different application and then ALT+TAB to return to the game. To resolve this issue, download and install the latest reference drivers from S3. · Diamond Viper II Z-200: Running Dungeon Siege may restart your computer. If you have a VIA motherboard, download and install the latest '4in1' AGP drivers for that motherboard. You should also download and install the latest retail drivers from S3 (Sonicblue). · Diamond Viper V550: When you start the game, the screen goes black, forcing you to restart. To resolve this issue, download and install the latest retail or reference drivers from S3. · Diamond Viper V770 TNT2: The game stops responding or exits when it?s running in full screen. To resolve this issue, download and install the latest retail or reference drivers from S3. · ELSA Erazor III: A fatal error occurs and the game will not start. To resolve this issue, download and install the latest retail drivers from ELSA. · ELSA Erazor X: The graphics of your hero character lose textures. To resolve this issue, download and install the latest retail drivers from ELSA. · ELSA Gladiac, Gloria II-64, Erazor X²: The viewable area of the MegaMap appears black. To resolve this issue, download and install the latest reference drivers from ELSA. · ELSA Gladiac: o The top HUD is projected as a shadow around the main character when complex shadows are turned on. To resolve this issue, download and install the latest retail drivers from ELSA. O The game stops responding when you switch to complex shadows and then try to exit the game. To resolve this issue, download and install the latest retail drivers from ELSA. · GeForce 256: The MegaMap textures do not display. To resolve this issue, download and install the latest reference drivers from nVidia. · GeForce 3: Dungeon Siege doesn?t start or gives a Direct3D error. DirectX 8.1 has a DirectX Diagnostic tool (DXDiag.exe) that can tell you whether D3D components are enabled or disabled. Run DXDiag before updating your video drivers or contacting support. To run DXDiag: 1. Click Start and then click Run. 2. Type dxdiag and then click OK. 3. Click the Display tab. 4. Under DirectX Features make sure that all are enabled. · GeForce 3: Having Quincunx anti-aliasing enabled causes a blurry square around the pointer. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from nVidia. · Hercules 3D Prophet: o The game world doesn?t load properly (screen may be black). To resolve this issue, download and install the latest retail drivers from Hercules or the latest reference drivers from nVidia. O The game generates a fatal exception error when you start it. To resolve this issue, download and install the latest retail drivers from Hercules or the latest reference drivers from nVidia. O Fog is dissipating completely in the MegaMap view. Some areas of the fog flash in and out even after you have crossed over the area. In other places (especially around the water and lava) the fog never disappears. To resolve these issues, download and install the latest retail drivers from Hercules or nVidia. · Intel 82815 Graphics Controller: An Ice Warrior?s shadows are partially blocked when your Hero overlaps him. The drivers available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from Intel. · Matrox Marvel G-400: A portion of the rock wall looks like the lava. To resolve this issue, download and install the latest retail drivers from Matrox. · Matrox Millennium G200: o The mist from the waterfalls looks like smoke. To resolve this issue, download and install the latest retail drivers from Matrox. O The graphics are corrupted around the character in the Choose Hero screen and around the Character Portrait during game play. To resolve this issue, download and install the latest retail drivers from Matrox. · Matrox Millennium G450: The game stops responding or exits. When DualHead is enabled and Dungeon Siege is running in windowed mode, the desktop resolution must be set to at least 800 X 600. To resolve issue, run in full screen mode or set the Windows desktop resolution to 800 X 600 or higher. If you are attempting to run in a window, make sure your desktop is set to a bit depth supported by this video card. · Matrox Millennium G550 with AMD/VIA Motherboard: Intro movies and the Main menu will not draw correctly. To fix this problem, get the latest ?4in1? drivers for the VIA motherboard. · Number Nine SR9 Pro: o You can?t enter a name in the Hero Name field. To resolve this issue, download and install the latest drivers from Number Nine Visual Technology. O The mouse pointer does not appear in the game. To resolve this issue, download and install the latest reference drivers from Number Nine Visual Technology. · Number Nine Revolution 3D: Shadows and the green locater ring are rendered multiple times. Flowing river and lava textures do not appear. Flashing triangles appear as your character moves through the world. The drivers that were available at the time of the Dungeon Siege release did not solve these problems. To resolve these issues, download and install the latest drivers from Number Nine Visual Technology. · nVidia (various): When you attempt to log in to a password protected screensaver that is running at the same time as Dungeon Siege, or attempt to return to the game from the Windows Security menu in Windows 2000 or Windows XP, the game may stop responding or exit. At the time of the Dungeon Siege release there was no known resolution for this issue. It is recommended that you turn off your screensaver and do not use the Windows Security menu while playing Dungeon Siege. · nVidia RIVA TNT2 (all): When you are running the game in full screen there are two black flashes that occur during the "preparing world" screen. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from nVidia. · nVidia RIVA TNT2 Model 64/Model 64 Pro: A fatal exception occurs during the credits. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, reduce the display settings to 16 bit in the Display options or download and install the latest drivers from nVidia. · Premedia Create: Half of the grid in the inventory screen appears only as vertical lines with all drivers. There is currently no solution to this problem. · STB Velocity 4400: When you force 32 bit settings on this card, the graphics are corrupted. This card only supports 16 bit settings. To resolve this issue, use only 16 bit settings in the Display options. · STB nVidia ZX 8MB: Some graphics are corrupted. The memory on this card is below the minimum configuration for Dungeon Siege. To resolve this issue, update your video card. · ST Kyro: A Critical Error or Fatal Error occurs when you change the game resolution. To resolve this issue, download and install the latest retail drivers from ST. · Trident Blade XP: No waterfall effects are visible. To resolve this issue, download and install the latest drivers from Trident Microsystems. · VIA Motherboard Chipset: Instability problems may occur when playing any 3-D game at full screen. To resolve this issue, download and install the latest motherboard drivers, or visit www.viatech.com for the latest 4-1 drivers specific for your motherboard chipset. You can also visit the Windows Update page for drivers and compatibility. I. Graphics Card Drivers and Manufacturers Make sure that you have the latest drivers from the manufacturer of your video card. Many of the issues listed in this document can be resolved if you install the latest drivers. Listed below are the Web sites for some common video card manufacturers. Please note that some or all of the cards produced by a particular manufacturer may not be supported by Dungeon Siege. · 3dfx Interactive - http://www.voodoofiles.com · 3Dlabs - http://www.3dlabs.com · Aopen - http://www.aopen.com · Asus - http://www.asus.com · ATI - http://support.atitech.ca · Aztech Labs - http://www.aztech.com · Canopus - http://www.canopuscorp.com · Creative Labs - http://www.creativelabs.com · Elsa Technology - http://www.elsa.de · Gateway 2000 - http://www.gw2k.com · Guillemot - http://www.guillemot.com · Hercules (see Guillemot) - http://www.guillemot.com · I/O Magic - http://www.iomagic.com · Intergraph (see 3Dlabs) - http://www.3dlabs.com · Jaton - http://www.jaton.com · Leadtek - http://www.leadtek.com · Matrox - http://www.matrox.com · Number Nine - http://www.nine.com · nVidia - http://www.nvidia.com · Orchid (see S3) - http://www.s3.com · S3 Incorporated - http://www.s3.com · Silicon Integrated Systems Corporation (SiS) - http://www.sis.com.tw · STB (see 3dfx Interactive) - http://www.3dfx.com · ST (Kryo) - http://eu.st.com/stonline/prodpres/graphic/kyro/default.htm · Trident Microsystems, Inc. - http://www.tridentmicro.com/index.html · VIA Technologies - http://www.viatech.com, http://www.viaarena.com · VideoLogic - http://www.videologic.com J. Connectivity Issues The most common connectivity issues are listed below. For assistance with top multiplayer issues, visit http://support.microsoft.com/?pr=gmsnetw. Playing Dungeon Siege on a Network To play Dungeon Siege through a firewall, a proxy server, Network Address Translation (NAT), or Internet Connection Sharing (ICS), you may need to specify the port through which you're playing. See the Knowledge Base article at http://support.microsoft.com/?kbid=240429 for more information. There is no guarantee that Dungeon Siege multiplayer will work through a firewall. If you are behind a firewall, you may need to temporarily turn the firewall off to play Dungeon Siege over a network. Windows Me/XP Internet Connection Sharing Multiplayer clients cannot join consistently while trying to connect in Dungeon Siege using Internet Connection Sharing under Windows Me or Windows XP. At the time of the Dungeon Siege release, there is no resolution for this issue; however, please check http://www.dungeonsiege.com for current game information and the latest updates. Unavailable IP Address is Displayed at Settings Summary Screen If the host machine has more than 2 Ethernet adapters, an unavailable IP address may be displayed at the Settings Summary pane. At the time of the Dungeon Siege release, there is no resolution for this issue; however, please check http://www.dungeonsiege.com for current game information and the latest updates. Playing Dungeon Siege Online Behind a NAT (Network Address Translation) or Firewall If you use a broadband connection, you may encounter problems when trying to play Dungeon Siege on systems using Network Address Translation (NAT). If your system uses a NAT you will not be able to host games of Dungeon Siege. However, you will typically be able join games hosted by users whose systems do not employ a NAT. You can overcome this problem by reprogramming your NAT to redirect all external network traffic to a specific host on the internal network. Be aware that you can only have a single server behind the NAT. Port forwarding circumvents many of the security features of your NAT. Alternatively you can enable specific ports. Dungeon Siege uses DirectPlay 8.1, which typically uses ports 6073, 2302, and 2300. ZoneMatch Port · AutoUpdate, Chat, Games List, News: 80 TCP · 2300 UDP - Primary ZoneMatch Port Game Session Ports · 6073 UDP - Primary: Inbound for Hosting, Outbound for Joining · 2302-2400 UDP - Secondary: Inbound · 2302-2400 UDP - Secondary: Outbound Please consult your NAT documentation for specific information on port forwarding. For more information on NAT please see the article at http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dx8_c/directx_cpp/ Play/Understand/Networking/nats.asp. Not Able to Communicate with the Auto-Update Server If you are behind a proxy, Auto-Update may not be able to communicate with the Auto-Update server. You can manually configure a proxy server name in the DungeonSiege.ini file as follows: autoupdate_server = autoupdate.zone.com autoupdate_proxy = autoupdate.zone.com By default, autoupdate_proxy is set to autoupdate.zone.com. To set a different proxy server, type: autoupdate_proxy = myproxyserver K. Microsoft Worldwide Services For all of our support offerings, visit http://support.microsoft.com/. In Canada, visit http://microsoft.ca/support/. On these Web sites, you can: · Review your product?s general support policy. · Find Microsoft Knowledge Base articles that target specific issues. · Submit your issue and work with a Microsoft Support Professional over the Internet. Phone Support: For support in the U.S., call (425) 637-9308. In Canada, call (905) 568-3503 (toll charges may apply). These numbers are for technical issues only do not use them to request game hints, codes, or cheats. TTY Users: Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington State, (800) 892-5234 in the U.S., and (905) 568-9641 in Canada. Worldwide: Support outside the U.S. and Canada may vary. For regional contact details, visit http://support.microsoft.com/international.aspx. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product. Conditions: Microsoft?s support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.

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